Fastest go-live guaranteed • Pan-India RegTech compliance • 30,000+ payroll records in 20 minutes
Automate, Integrate, and Scale Operations with Ease
Still chasing updates on employee issues over endless emails?
Streamlined, Transparent, and SLA-Driven Internal Ticketing
Resolve employee issues faster and more transparently with Wallet HR’s Ticketing System. From category-based ticket creation and SLA tracking to multi-level approval workflows, in-app chat, and real-time status updates, streamline your internal helpdesk while ensuring every request is assigned, tracked, and closed on time—with full visibility for HR, managers, and employees.
From Scattered Requests to Centralised, Trackable Resolutions
When employee issues are raised through ad-hoc emails, calls, or chats, they’re hard to track, slow to resolve, and prone to falling through the cracks. Wallet HR’s Ticketing System centralises all internal requests into a single platform with category-based ticket creation, SLA tracking, automated escalations, and real-time status visibility. Whether it’s an IT glitch, a payroll query, or an admin request, every ticket is assigned, tracked, and resolved through a transparent, auditable workflow—improving response times, accountability, and employee confidence in the process.
From Scattered Requests to Centralised, Trackable Resolutions
When employee issues are raised through ad-hoc emails, calls, or chats, they’re hard to track, slow to resolve, and prone to falling through the cracks. Wallet HR’s Ticketing System centralises all internal requests into a single platform with category-based ticket creation, SLA tracking, automated escalations, and real-time status visibility. Whether it’s an IT glitch, a payroll query, or an admin request, every ticket is assigned, tracked, and resolved through a transparent, auditable workflow—improving response times, accountability, and employee confidence in the process.
Full Control and Visibility Across Every Ticket
Category- and Subcategory-Based Ticket Creation
Standardise requests with predefined categories and subcategories so tickets reach the right team from the start.
Configurable SLA Tracking and Escalations
Define turnaround times for each ticket type, with automated escalations to ensure no request is left unresolved.
Multi-Level Approval Workflows
Route tickets through single or multiple approvers based on category, ensuring the right stakeholders are involved.
In-App Chat with Conversation History
Enable real-time communication between requesters and resolvers, with chat history stored for quick reference.
Comprehensive Reporting and Analytics
Track resolved, unresolved, and delayed tickets, analyse trends, and monitor SLA compliance to identify areas for improvement.
Ready to Transform
Your HR?
Let’s connect and explore how Wallet HR can help you streamline HR processes, simplify operations, and strengthen compliance—with solutions tailored to your business.
Faster Resolutions, Greater Accountability, and Data-Driven Insights
Resolve Issues on Time, Every Time
Enforce SLAs and automated escalations to ensure every request is handled promptly, improving employee satisfaction.
Increase Transparency and Trust
Give HR, managers, and employees real-time visibility into ticket status, assigned owners, and resolution timelines.
Reduce Administrative Overload
Automate routing, approvals, and follow-ups, freeing HR and support teams to focus on higher-value work.
Consolidate Employee Data Across the Lifecycle
Use reports and analytics to spot patterns, address systemic issues, and prevent repeat incidents.
Boost Collaboration Across Teams
Facilitate seamless communication between requesters and resolvers through in-app chat and centralised ticket history.
Struggling to Keep Track of Employee Issues and Resolutions?
See how Wallet HR’s Ticketing System centralises every request—from IT and admin to HR and facilities—into one organised, SLA-driven workflow. Create, assign, track, and resolve tickets with full visibility, automate escalations, and generate actionable reports to improve response times and accountability.
Customer Success Stories
See how organizations like yours have transformed their HR operations with Wallet HR
We deployed all Wallet HR modules across 45 locations. The team delivered with remarkable speed and insight, achieving complete HR automation that now saves us over 7% of our annual turnover. Delighted to have chosen Wallet HR.
Auto Ancillary Company
HR Head
Its intuitive UI, dynamic functionality, and robust technology made us choose Wallet HR over other products in the market. Earlier, we manually amended attendance data before payroll; now everything is automated, saving significant time and effort in validation. Truly a game-changer.
Leading Hospitality Firm
IT Head
We’re amazed by Wallet HR’s domain understanding and configuration capabilities. The team resolved all our issues without any customisation, making it a powerful tool that streamlines our organisational processes with ease.
Leading Hospitality Firm
HR Manager
